Frequently Asked Questions
What is the Zedical Card?
The Zedical Card is a Visa gift card that gives you access to healthcare services and discounted rates for qualified health-related expenses.
Is there a difference between a Zedical Card and a regular Visa gift card?
Yes. The Zedical Card is just like a Visa gift card in almost every way. Present the Zedical card when it's time to make a co-payment or to purchase drugs, medical supplies, or any other health and wellness products or services. You can use the amount on the card towards these discounted costs. Unlike a traditional Visa gift card, however, you cannot use it to purchase non-qualifying products or services and it will not work in an ATM machine.
Where can I use it?
Use your Zedical Card anywhere a physician, healthcare provider or retailer accepts Visa cards.
How do I know if my provider or retailer will accept the card?
Please call customer service at 1-XXX-XXX-XXX between X a.m. and X p.m., Monday through Friday for information about participating healthcare providers.
Can I use the card in an ATM machine?
No.
How can I use it?
Use the Zedical card to make co-payments at any doctor's office or towards the purchase of any approved medical or wellness services. Any family doctor or medical specialist that accepts Visa will accept the card. So will medical equipment providers, health clubs, pharmacies, hospitals, wellness providers, laboratories, discount stores, spas, health and fitness clubs, ambulance, counselors and nursing homes. If you have questions about qualifying providers, call us at XXX-XXX-XXXX.
Where do I purchase the card?
Order your card online at www.tobedetermined.com
If I want to give a Zedical Card as a gift, will you send the card directly to the recipient?
We'll be glad to. When you order your card, you'll have the option to provide a “ship to” address.
What is the minimum purchase amount?
$25.00
What is the maximum purchase amount?
$5,000.00
How much does it cost?
$4.95 plus shipping and handling.
Are there other costs?
After nine months, Zedical will assess a $1.50 monthly maintenance fee as long if there are funds on the card.
Must the card be used within a certain timeframe?
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What if the card is lost or stolen?
Immediately report a lost or stolen card by calling XXX-XXX-XXXX or online at XXXX.com. Replacement cards cost $4.95 each.
How can I find out the outstanding value on the card?
It's easy. Visit us online at Zedical.com and click on “already have a card.” Or, call us at XXX-XXX-XXXX for your balance.